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Privacy Policy

Effective Date: July 1, 2026

Walk-N-Wash ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our self-serve dog wash kiosk service and related SMS communications.

Information We Collect

We collect the following information when you purchase a pass or use our service:

• Mobile phone number — provided at checkout to deliver your door access code and service updates via SMS.
• Pass type and transaction details — the type of pass purchased, date, and time of use.
• Payment information — processed securely through CardConnect (Fiserv). We do not store your full card number; only a secure token is retained.

How We Use Your Information

• To send your door access code via SMS immediately after purchase.
• To send service-related SMS messages such as re-entry codes, account updates, and membership reminders.
• To manage your membership or day pass account.
• To contact you regarding your service (e.g., operational updates or closures).

SMS Messaging

By providing your mobile phone number and checking the consent box at checkout, you agree to receive SMS text messages from Walk-N-Wash. These messages include:

• Door access codes
• Re-entry codes
• Membership and account notifications

Message frequency varies. Standard message and data rates may apply.

To opt out: Reply STOP to any SMS message at any time. You will receive a confirmation and no further messages will be sent.

For help: Reply HELP or contact us at the information below.

Data Retention

We retain your phone number and pass records for as long as your account is active or as needed to provide service. You may request deletion of your data at any time by contacting us.

Data Security

We use industry-standard security measures including TLS encryption to protect your information in transit. Payment processing is handled by CardConnect (Fiserv), a PCI-compliant payment processor.

Children's Privacy

Our service is not directed to children under 13. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will post any changes on this page with an updated effective date.

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